Refund & Return Policy

At Weed Kiosk EU, we take immense pride in providing top-tier cannabis products, reliable European shipping, and exceptional customer care. We want you to be completely satisfied with your order. Please read our policy below to understand how we handle returns, damaged goods, missing items, and order adjustments.

1. Overview & Return Eligibility

Due to strict health, safety, and regulatory standards across Europe, we cannot accept physical returns on opened or used cannabis flower, edibles, concentrates, or vapes.

However, if you experience an issue with your order, we offer hassle-free resolutions—including replacements, account rewards points, or full/partial refunds—under the following conditions:

  • Timeframe: Requests for a return, replacement, or refund must be submitted within 30 days of your original purchase date.

  • Condition: Unopened, unused items in their original packaging may be eligible for return upon approval by customer support.

  • Exceptions: All clearance, sale, or promotional items are final sale and non-refundable.

2. Damaged, Defective, or Missing Items

If your package arrives with damaged, incorrect, or missing items, our support team is here to make things right quickly.

Damaged or Defective Items

If a product arrives damaged, leaking, broken, or not working properly:

  1. Contact us as soon as possible after package delivery.

  2. Provide your Order Number and a clear photo or video showing the defective or broken product.

  3. Once your request is verified and approved, we will proceed with your preferred compensation method.

Wrong Items Sent

If we accidentally sent you the wrong item(s):

  1. Reach out to our support team with your Order Number and a photo attached showing the item(s) received alongside your packing slip.

  2. Upon approval, you can keep the wrong item, and we will immediately process your compensation or replacement.

Missing Packages

If tracking shows your package was delivered but you have not received it:

  • Please check with family members, household members, or neighbors first.

  • Contact customer support within 7 days of the marked delivery date so we can investigate with the carrier.

3. Compensation Options

If your claim is approved, you can choose one of the following options to make things right:

  • Full/Partial Refund: A direct refund issued to your original method of payment.

  • Rewards Points: Receive the equivalent value credited directly to your Weed Kiosk EU account as rewards points for immediate use on future orders.

  • Free Replacement: We will send you a replacement item via standard shipping at no additional cost to you.

4. Exceptions & Non-Refundable Situations

We cannot offer refunds, replacements, or store credit in the following scenarios:

  • Incorrect Address or Payment Details: Compensation will not be provided for orders where incorrect shipping or payment details were entered at checkout. It is your responsibility to double-check your information. (If you notice an error, please email us immediately before your order ships so we can update it for you).

  • Clearance Items: All clearance items are sold “as is” and are final sale.

  • Change of Mind: Requests based on personal taste, strain preference, or subjective tolerance after a product has been opened or unsealed.

  • Requests Past 30 Days: Any claim submitted after 30 days from the date of purchase.

5. How to Initiate a Return or Claim

To initiate a return or claim, please email our customer support team with as many details as possible:

  • Email: sales@weedkioskeu.com

  • Required Email Information:

    • Subject Line: Return / Refund Request – Order #[Your Order Number]

    • Full Name

    • Shipping Address

    • Phone Number

    • Detailed Reason for the Return/Claim

    • Clear photo or video attachments (for damaged, defective, or incorrect items)

Once approved, you will receive further instructions on how your refund, credit, or replacement package will be processed.